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Customer Success Specialist

PLN

Białystok/Warszawa

11.10.2017

[email protected]

At Calamari, our mission is to make the HR and people management easier to empower entrepreneurs to develop their
businesses.

At Calamari – Customer Success Specialist is responsible for the support, training, best practice coaching, and implementation process for all customers. You will be working with all of our customers to ensure flawless execution of the support and implementation process.

Why Calamari?
● We are a young Polish team that started the worldwide journey, we are working in multinational, dynamic
environment with many interesting challenges.
● We will show you how we build and manage long lasting relationships with customers so that you can develop
your interpersonal and intercultural communication skills.
● We will provide you with development opportunities such as soft skills, language skills, and technical training.
● You will learn how to work in an IT company with online communication tools and agile development processes.

You will…
● Cooperate in English with Worldwide customers via phone/skype, online chat, and email on a daily basis.
● Be responsible for servicing our long-standing customers. You will answer their questions, manage their purchase
orders and ensure their satisfaction with our service. Through this, you’ll have a strong influence on the relationship that we have with our customers which is crucial for our success as a company.
● Learn the technical side of Calamari and the support and sales and marketing-related processes in order to successfully manage your customer accounts and guide them through the product in the most efficient way.
● Execute support, deployments (implementations) and best practice coaching for small-mid size customers. Execute daily operations for assigned customers and new deals, including phone calls, sales system presentation, etc.
● Execute daily customer support operations including responding to questions and following up on reported
issues. You will resolve the customer technical issues, and have the opportunity to use your analytical skills.

You are…
● Fluent in English, not afraid of IT technologies, ready to learn
● Good at analytics, love to solving problems (mainly technical) and help people
● Goal and detail oriented, eager to work in a remote team environment
● Open-minded, quick learner, happy to take responsibility for your actions
● Able to multitask and process high volume of data accurately and efficiently
● Experienced in Human Resources and/or IT SaaS businesses – as a plus
● Well aware of agile & lean startup & SaaS sales techniques – as a plus
● Good at French and/or German and/or Spanish – as a plus

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