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Support Engineer - X-Formation

4000 - 7000 PLN

As a Support Engineer, you will be responsible for:

  • Handling customers’ technical issues and providing proper and fast support to potential and current customers via email, phone and/or remote sessions;
  • Cooperating with developers team for second line support or bug fixes;
  • Performing analysis of the practical needs of customers;
  • Performing software tests for our customers;
  • Improving customer satisfaction.

Must-haves:

  • Motivation to acquire new skills;
  • Customer-oriented personality;
  • Ability to identify customer needs and solve problems of moderate to high complexity;
  • Good organizational skills and ability to prioritize tasks;
  • Analytical and problem resolution skills;
  • Advanced English (strong written and verbal communication skills);
  • Previous customer service experience.

Nice-to-haves:

  • Understanding of Linux OS (a plus);
  • Knowledge of MySQL;
  • Basic licensing knowledge would be an asset;
  • Familiar with log files analysis and ability to read code;
  • Familiar with Webinar tools (GoToMeeting, WebEx);
  •  Knowledge of German or Spanish language is a plus.

What we offer:

  • Opportunity to develop your skills;
  • Competitive salary;
  • Access to cutting-edge technologies;
  • Flexible work hours as an alternative to a “9 to 5” schedule;
  • Private medical care and free infant care / Multisport card;
  • Comfortable, spacious, brand new office (Radzikowskiego street) with games room, massage chair and shower for cyclists;
  • Social fund (weekly sport and social events);
  • Educational fund;
  • Providing assistance in organizing relocation;
  • Company's parking facilities;
  • Company events (parties etc.);
  • Working along smart and motivated people;
  • Casual working atmosphere (no dress code is required for the interview);
  • Free sweets and fruit on some days and unlimited coffee all week long :);
  • Possibility to work from home.

At X-Formation, we achieve success by building extraordinary teams with exceptional people -- that means finding the best and brightest to join us.

Does that sound like you?
Please see our website www.wannagreatjob.com and learn more about joining our team!